How PayPal WorksWhat you can do with a personal account; Pay OnlineOnline payments without borders; Transfer & Collect MoneySend money to your friends or start collecting money; Get the PayPal AppManage your account on your mobile; Pay with CreditAdd a credit limit to your PayPal account; Search for DealsPay with PayPal and save money In the case, you had booked your mail item with a service that offers a money-back guarantee then only you will be able to request a refund. To file for a refund in the case of a package not delivered, you need to provide a proof of purchase. In this case, the buyer is claiming they ordered and paid for an item but didn’t receive it. Non-Delivery. In this type of claim, the buyer is stating the item they received is significantly different than they expected, based on the seller’s description. If your item arrives damaged or is missing contents, you may file a claim immediately but must file no later than 60 days after the mailing date. Item Not Received (INR). This article will explain what sellers should and should not do in the event that an item is not received by the buyer and how to reduce the occurrence of such issues in the future. Significantly Not As Described (SNAD). If your item has arrived, and you want to return it for a refund, you'll need to cancel your item not received case and open a return request. Example: You purchased five pairs of fuzzy dice and only received four. If you have a problem with a purchase, your first step is to open a case with the seller to resolve the problem. A buyer can open a case for non-delivery or an item being not as described. For example, if the listing ended on 5 October at 11.15 am, you can open the case from 11.15am on 7 October. If you get to the Resolution Center from your item listing, your item number is already filled in. The item was damaged en route to its destination. If you don't receive payment, you can open an unpaid item case in the Resolution Centre as early as 2 days or up until 32 days after the listing ended. Lost Mail or Package. After this, eBay will step in. If you don't receive an item you purchased, or if it's not as described, you can use the Resolution Center to resolve your problem. When should I open a case? Using the Unpaid Item Assistant To save time and effort in resolving unpaid items, use the Unpaid Item Assistant, which allows eBay to automatically open and close cases … Be sure to close cases within 36 days, or eBay will automatically close the case and you will not receive the final fee credit. Non-delivery cases include when: There is no proof that the item was shipped to the buyer. If you haven't receive it yet, clean your received mail side "max is 30 letter received", and do a request item delivery at … A non-delivery occurs when a buyer places an order but does not receive the item. Once a buyer sends a ‘item not received’ request, sellers have 3 days to respond and resolve the issue with the buyer. If your item does not arrive at all, file a claim in the time period for the service you used. Example: The listing said batteries included, but they weren’t. The item is missing parts or features, and this was not disclosed. The "Report an item not received or not as described" form appears. In most of cases, we cover the purchase price plus original shipping. How long does the seller have to respond to a case? An item was sent to an address that is not on the Etsy receipt. For example, Priority Mail Express comes with a money-back guarantee, and you can request the refund. Learn more about transaction eligibility for cases. If you paid for the item using PayPal, you have up to 45 days from the purchase date to open a case. 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