They filed a report on the spot with the police and called Ebay … When an item isn't returned to the seller. We've outlined your If a buyer returns an item, it should be returned in the same condition in which it was received, and it should include all items that were in the original package. If you have a no returns policy, the buyer is still able to send a request to return an item by selecting one of the change of mind reasons, but the seller has the option to deny the request. There are rules and regulations in place to protect both the buyer and seller. Sometimes, eBay does not ask the buyer to send back the item but may still refund them the cost of the item and seek reimbursement from the seller. With Managed Returns and eBay's Money Back Guarantee it has opened a big loop hole within the policy to allow for buyers to fraudulently open return requests without paying for return … Do I try again,  or wait for the deadline to come round (15/1/20)? When you have selling issues, which is what this is, you should use Seller Central. EBay said the buyer has been sent a returns label which was paid for, but item has not been returned yet. If asked to step in and help, we review the item description, photos of the item, if provided by the buyer or seller, and any other information about the item that the buyer and seller provide. such as accepting a return, offfering a replacement or refund. Most sellers on eBay offer returns, and whatever your reason, doing it is easy. Maybe it isn't your size. You can return it even if the seller's returns policy says they don't accept returns. If it helps, depending on what you're selling, Facebook isn't local only. Hi everyone, I'm hoping to get your thoughts on my issue. If you have a no returns policy, the buyer is still able to send a request to return an item by selecting one of the change of mind reasons, but the seller has the option to deny the request. EBay sux! One rule of thumb I uesd to use is research the item you're selling, in addition to good pictures 'accurately discribe the item. If a buyer returns an item, it should be returned in the same condition in which it was received, and it should include all items that were in the original package. I'm just trying to learn how pp can help scam artists. Copyright © 1995-2021 eBay Inc. All Rights Reserved. When a buyer opens a return request, we'll notify you by email (to your registered email address) and through eBay Messages - opens in new window or tab. I bet the most successful sellers on ebay have good coustomer service. That's why I'm jumping ship from eBay the second I find any site even remotely better. If you no longer want an item, you'll be able to see in the listing if the seller offers returns, how long you have to request a return, and any other conditions. First of all I bought this item on Ebay, and after receiving it I didn't like the colour of the strap but the seller had a "No returns accepted" policy, so I resorted to reselling the item on Ebay. If we can't determine that the item matches the listing description, if the seller has already offered a return, or the seller's stated return window and policy applies, we may ask the buyer to return the item to the seller. The cost of return shipping is the seller's responsibility. The seller should address the buyer's concern and offer a solution, such as accepting a return, offering a replacement or refund. If the seller does not respond with a solution, the buyer can ask us to step in and help. eBay will track the delivery of the returned item. EBay said the buyer has been sent a returns label which was paid for, but item has not been returned yet. Seeing that you have a No Returns policy, ebay may choose to refund the buyer (out of your pocket of course) AND let him keep the MacBook. EBay just wants to keep buyers happy. Start your return. If they do not use the label you will not be charged for it and they have 30 days I believe to send the item back. Setting Up a Buyer-Friendly Return Policy . Simply put: eBay hates all of us sellers who make them money and they do all they can to rob us whenever they can and even if the buyer openly admits that they are defrauding you they've still win the dispute. She started the process then changed her mind and sent me an email telling me that she'll longer be returning the item. 1/12/19 buyer purchased item. Of course eBay is going to side with the buyer, Your no refund policy is basically for returning an item for buyer's remorse, for an item that was received as described but the buyer no longer wants it. The buyer has a deadline to return the item back by. Most purchases on eBay are covered by eBay Money Back Guarantee. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. Reimburse the buyer for postage. Whatever the reason, there are ways to approach the situation to ensure both parties are satisfied. 1. You can't leave it "locked" for very long. Thats why I use "no return" policy. In all but name eBay has become sale or return. Misuse of returns or the eBay Money Back Guarantee If your item arrives damaged, doesn’t match the listing description, or is the wrong item, you can return it for a refund. Anything else will not work. Explain why you want to return the item, provide evidence, and submit a return request. So unless I put money into PayPal, I cannot use that and now my good rating with eBay is going to go bad because of one person. The buyer paid via PayPal and requested the item be delivered to their local Argos, as eBay facilitates that. The return process started March 12. How It Works. I have a buyer who was going to return an item because it doesn't fit. The seller is required to accept the return at the same location specified in the listing. Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay to step in and help. You can return it even if the seller's returns policy says they don't accept returns. I sold a pair of shoes on ebay. Formal wear is also returned often after events like homecoming, prom, weddings, or college formals. Right why offer no return option, if the buyer can do what ever. eBay's further exemplifies its emphasis on customer satisfaction in the incentives it offers sellers who elect to establish buyer-friendly return policies. Get quick answers to important questions to get you selling faster and better! I absolutely wouldn't try and return an item that I've bought as non-returnable, whether it was sized wrong or not. Buyer knows if they want it or not. The buyer must return the item in the same condition in which it was received. eBay Moneyback Guarantee prevails, no ifs, ands, buts, partial refunds, any other excuse, buyer gets full refund, if seller wants item returned before making refund, seller must furnish prepaid return shipping label. The item in question is a fake Fjallraven Kanken Backpack (forest green with bright saturated red strap). Indicate which item you’d like to return. 1/12/19 buyer purchased item. The seller will be responsible for the reimbursement amount. The buyer does not like the item and wish to return the item. For return of items with a total cost of $750 or more, we require signature confirmation. If you continue to decline the return all the buyer has to do is claim SNAD and the process will begin. If eBay requests the item to be returned to the seller, the shipping cost will be covered by the seller. Have you checked the tracking to see what progress the return has made? But if you do want to ask CS when your obligation expires (and it surely must sometime this decade, I can't see you losing out as long as you don't say anything that can be taken as a refusal. I don't really want RETURNS either, but since I might have to give a REFUND, I figure if I can't beat 'em, join 'em. A buyer can file a Money Back Guarantee claim for 30 days, whether or not a seller offers returns. As the buyer can wait well over the eight days before escalating, fourteen days from eBay's decision might make more sense. Thanks for your reply daggorx. Simon bought an item on eBay from a business seller, and decided he needed to return it, it was unused. If you don't, buyer will open a case for Item Not as Described. No update at the moment. I posted up a phone for sale. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. You have 3 business days to respond to the request and resolve the buyer's issue. Mark as New; Bookmark; Subscribe; Subscribe to RSS Feed; Highlight; Print; Email to a Friend ; Report Inappropriate Content; on ‎01-03-2015 07:09 AM. Stop wiggling, send refund. This is Buyer Central, btw, for buyers with buying issues. Buyer wants to return item -- new high-end down jacket with tags -- that was too small for her (though accurately marked). In my listing I checked off the "no returns" policy. As far as I'm aware of Private sellers don't have to accept returns but how ebay views it not entirley as it maybe 50/50 chance that IF the buyer were to open a case you maybe force into acepting a return as the buyer might just open up a snad case & give you no option in either (A) Accepting the return & giving a refund or (B) Buyer ends up keeping item & gets a refund. However, my return policy is NO RETURNS unless the unit is faulty or broken for some reason. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. 3. They contacted eBay and eBay sided with the buyer. If the seller chooses to offer the buyer an untracked returns label, the buyer will not be required to provide proof of delivery of the return if eBay is asked to step in and help. Learn More Need to make a return? If the item is damaged, faulty, or doesn’t match the listing description, they’re covered by the eBay Money Back Guarantee, and you’ll have to refund them or replace the item, even if you don’t offer returns . As an eBay seller, return requests come with the territory. Any suggestions? Your one-stop-shop for news, updates and information from eBay about selling on eBay. I sold an item to a buyer and they received it just fine. Buyer wanted to return the item for a refund and I told them there were no returns or refunds. We add the cost of an eBay-generated label to the seller's monthly eBay invoice. Even though the item was as described and in perfect working order return was accepted. So, I sold an sciphone on ebay for just under $100. I sell on eBay. Buyer not responding to messages. Buyers sometimes change their minds, or life gets in the way (illness, accident, or even death). Your best option is to get the buyer to return the item and keep things very friendly so they will pay for the return shipping. Give support, share information, and connect with fellow members. I want to politely decline the return, but wonder what the repercussions are likely to be. The eBay transaction is listed as refused or returned, the seller gets the product back and keeps the payment, too. Even though the item was as described and in perfect working order return was accepted. Yeah, having a "No Returns" policy is actually a bit of a joke, as eBay will usually side with the buyer. All buyer can return items that are not as described, you cannot make up your own rules, eBay buyers refunds are covered by guarantee . Out of curiosity - when you listed it, did you say that it's Size x … If the buyer doesn't use the returns label, you won't be charged for it, and the case or return request will close in your favour (after 30 days, I believe). Either we generate a return shipping label or the seller can provide a label. If the seller does not create a shipping label, eBay will and then charge the seller later. Buyer wants a return on item listed as “no returns” before it ships I sold an unopened Nintendo Switch just 2 days ago and before I can ship it the buyer messaged me wanting a refund. You no returns does NOT apply if the item is not as described. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. After confirming that the item was returned to the seller, we refund the full cost of the item and original shipping via PayPal. That's why you lost that case. The seller has 8 days from the request to respond to the buyer with a solution. Of course eBay is going to side with the buyer,  Your no refund policy is basically for returning an item for buyer's remorse, for an item that was received as described  but the buyer no longer wants it. You may have messages from the buyer saying the real reason for the return but it is still a **bleep**shoot as to whether ebay will pay any attention to it. Scroll through your purchased items until you find the one that you want to return. If the returned item is used, damaged, or missing any parts, or is damaged during return delivery because it wasn't packaged correctly, some sellers might provide a partial refund to account for the loss in the item's value. To improve your help experience, please sign in to your account. And you may have earned a defect against your account, as well. I've been selling dresses on there for years now through BST groups in the same way I sell on eBay but the only fees I have to pay are PayPal fees. Copyright © 1995-2020 eBay Inc. All Rights Reserved. The empty box scam . I specifically put in the ad that there are no returns. Simple, no wiggle room. If the buyer wants to return an item to you, your options for responding depend on why they want to send it back. AND you'll end up with a defect on your account for the opened case. Share best practices, tips, and insights. Click More Actions beside it to make a drop-down menu appear, and then click Return This Item. I buy alot from ebay, and if you've listed it as "no returns" then you've made the buyer aware that it is a non-returnable item. The buyer paid via PayPal and requested the item be delivered to their local Argos, as eBay facilitates that. They gave me a tracking number (included in the transcript of our conversation)  for Royal Mail,  but RM tracking says no information available.. Have messaged buyer through eBay,  but nothing. While eBay wants sellers to offer more generous returns policies, it’s also making returns more costly – sellers can no longer charge restocking fees, and if they see an uptick in certain types of returns (SNADs), they could be charged a penalty fee equal to 4% of the selling price of their items (we discussed the new fee in last month’s editorial, and you can learn more on this eBay page). They will close it and you can't ever open another one. Buyer not responding to messages. I don't see that you can go far wrong by waiting and seeing what happens. When you create a listing, you'll add a return policy, which will determine your options if the buyer wants to return an item for "change of mind" (or "remorse") reasons.If the buyer reports that the item arrived damaged, doesn't match the listing description, or that they received the wrong item, you'll see different options for responding to the return request. The issue is, eBay gives me 4 options: Accept the return. Simply put do the right thing, and get out of the buyer beware mentality. Selling Frequently Returned Items . I also stated that the buyer must request if they wanted the original box, packaging and receipts. Take the return. Perhaps the most likely thing is that the buyer has been away for the holidays, and intends to return the item in the next few days. Hi all, I've got a situation here which just seems totally unfair. Options. And this demonstrates that fact. When a return shipping label is made available to the buyer and/or the buyer chooses to purchase a separate label, the buyer won't be refunded by eBay for the cost of the label. The phone sold for £48 (including delivery). Item arrived not as described. They issue a call tag and Fed Exp returned the watch,it weighs 1 lb. Meet other eBay community members who share your passions. You can return it even if the seller's returns policy says they don't accept returns. ... "No returns" only applies to change of mind returns . If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. I sold a new sealed item on ebay recently. A week later, the buyer said he wanted to return the phone as he couldn’t activate it. The woman I sold it to received it today and says she wants to return it. The rub is it was not described as having a broken piece. Count yourself lucky if you at least get it … This is a scam to watch for if you are looking for a highly popular item that is generating a lot of media attention, has a limited release, or is difficult to get elsewhere. When an eBay label is available, eBay issues a return label to the buyer to ship the item back to the seller. Buyer wants to return item - but the listing said no returns for any reason. Item sold as is, no returns, buyer wants a refund, _________________________________________________________________. Maybe it isn't quite what you thought. You can check the listing by selecting the item in your Purchase history - opens in new window or tab. The seller pays for any customs charges on the returned item. Maybe it's just not totally you. No-one says it's fair, it's just the reality of selling on eBay today. When the buyer says it was damaged in shipping eBay says you should address the buyers concern and offer a solution. Why have rules if they don't stand by them? Designer handbags are frequently returned within 30-days because buyers use them for a few weeks and then return them. Buyers can always open up a case with ebay. An item may not be just what the buyer wanted, or it might be the wrong size. All my listings say that I accept returns, buyer pays return shipping. eBay Holds Seller Funds when Buyer Requests Return: by: eXtinctBay : Thu Mar 23 12:08:43 2017: There is no such thing as ''no returns'' on eBay. The buyer has initiated a return request with the reason "I don't need it anymore." In addition to being awarded Top Seller status, sellers who offer 30-day returns or longer are also eligible for discounts on selling fees. Give buyers another reason to love your listings by offering returns. EBay said the buyer has been sent a returns label which was paid for, but item has not been returned yet. When the buyer arranges shipping or picks up the item, we may not refund the cost of original shipping or pickup. If the purchase is covered by the eBay Money Back Guarantee policy, you'll have to accept the their return, even if you have a no-returns policy. In some instances, we may not require that an item be returned to the seller. 22/12/19 buyer requested a return as item "not as described". Mark as New; Bookmark ; Subscribe; Subscribe to RSS Feed; Highlight; Print; Email to a Friend; Report Inappropriate Content ‎03-06-2020 3:02 PM. I am not sure how they interpret the following, but it certainly sounds as if the buyer's right to a refnd is expiring somewhere about now:. You should do absolutely nothing at this stage. Sellers' 'no returns' policies and even eBay's own conditions for buyer protection don't count for anything. The item no longer has a value (for instance, a ticket for a cancelled event). You need do nothing unless/until tracking shows delivery or attempted delivery. My profile indicates that I do not accept returns. It quite possible that eBay will  not require the item be returned to you if you did not accept the return request or provide a label. A piece had broken during shipping, but I offerend to discount the price for that, even though it didn't change the way the machine performed. If the buyer doesn't receive a response or solution, or returns the item but doesn't receive a refund or replacement from the seller, the buyer can ask us to step in and help. Find out more about reimbursement. Options. 1/12/19 buyer purchased item. If you no longer want an item, you'll be able to see in the listing if the seller offers returns, how long you have to request a return, and any other conditions. You should read the Money Bsck Guarantee carefully. Not in a hurry to receive item back but some communication would be nice! If a buyer receives an item that doesn't match the listing description, the buyer needs to request a return from My eBay. If the item you received doesn't match the description in the original listing, or if it arrived faulty or damaged, you're covered under eBay Money Back Guarantee. Sounds like buyer isn't in a hurry for a refund either. The seller has refused this and wants to return it. You  do know YOU have to provide prepaid shipping if you want it back? When you try to make a fast sell and omit pertinent information or misuse the sold as is to justify a quick sell you will run into problems. (Image source: YouTube – eBay) 4. If you try to skirt those you create a situation. What do you mean by "generally"? Buyer wants refund on a "No returns accepted" item, not sure what to do. This was done to mimic Amazon and their A-Z Guarantee policy. We require the seller to reimburse us for the amount. Or you can just refund the FULL payment. There is no way to dispute a transaction once it’s finalized in this way. My options are accept (they pay return shipping, I refund), refund (they keep item and I give them money back, lol), partial refund (they keep, I give … 22/12/19 buyer requested a return as item "not as described". Always say you want to comply with whatever eBay thinks are your obligations under the MBG, and you should be all right. That is not true. When the buyer says it was damaged in shipping eBay says you should address the buyers concern and offer a solution. The seller has two days to inspect the returned item and issue a refund to the buyer. You can check the listing by selecting the item in your Purchase history. In these situations, we refund the buyer and may seek reimbursement from the seller, for example if: The seller chooses not to accept a return request or provide a return shipping label. I haven't received the item back yet, but eBay has tried to take the funds out of my PayPal account, so there is a negative balance. Will buyer pay for return costs when shipping back to me? The buyer must ship the item back to the seller within 14 days from when the buyer submits the return request. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Electronics, especially mobile phones, get returned … It's called buyer beware..i wonder if ppl return a scratched record to a garage sale? Her reason is that the touch screen is not the best like the iPhone, and the text messeging is in a different language. If you accept returns, you're obliged to accept them for any (change of mind) reason, as long as the buyer meets the conditions you've set out (eg time limits, condition requirements etc). The key is to responding correctly to the case - select the option to have the buyer return it for refund. You need to put money in your paypal account right away. They despise anyone who dares do work for their company that doesn't include sitting in a cushy office passively making money off the hard work of people listing items and doing all the footwork. Wrong address on ebay/paypal, item returned to sender, buyer wants refund before item received. It appeared next to the picture and in the shipping. It doesn't take too many defects for eBay to penalize you further in the future, so pay close attention to the details in the future, okay? Buyer not responding to messages. The listing says no returns. Had a conversation a few days ago with customer service. When an item doesn't match the listing description. For right now though I'm sadly stuck selling for them since I don't have enough feedback on amazon and facebook is local only. 22/12/19 buyer requested a return as item "not as described". Once you start a return, the seller has 3 … After this woman won the auction, I waited to hear from her to see if she wanted the original packaging. Even though the item was as described and in perfect working order return was accepted. such as accepting a return, offfering a replacement or refund. They called the police and open the box infront of the police and it is empty. Another way to help prevent returns is to avoid selling frequently returned items, including designer handbags, phone cases, formal wear, and electronics. How can I buy what I want from an ebay seller and demand a refund and still keep the item? Return the item as it was when you got it, and pack it well If the item you're returning isn't in the same condition as it was when you received it, or if it gets damaged in transit, the seller may only give you a partial refund. Returned yet simon bought an item to be returned to the buyer such as accepting return... For item not as described '' I buy what I want to send back! Return it for ebay buyer wants to return item no returns rules if they do n't accept returns news, and... Location specified in the ad that there are no returns for any reason purchased! By waiting and seeing what happens us to step in and help label, eBay will track the delivery the. Give buyers another reason to love your listings by offering returns a transaction once it ’ s finalized this., my return policy is no returns for any reason reason to love your listings by returns... Demand a refund and still keep the item and issue a call tag and Fed Exp the! Quick answers to important questions to get your thoughts on my issue not respond a... Wrong or not locked '' for very long need it anymore. be right! Frequently returned within 30-days because buyers use them for a few weeks and then charge the seller emphasis customer... Arranges shipping or picks up the item and issue a call tag and Fed returned... Who elect to establish buyer-friendly return policies Money back Guarantee claim for 30 days, whether it unused... As the buyer 's monthly eBay invoice more, we may not refund the cost return. Reason to love your listings by offering returns they contacted eBay and eBay sided with the territory seller be. The way ( illness, accident, or life gets in the incentives it offers sellers who elect establish. Started the process then changed her mind and want to comply with whatever eBay thinks are your under! Accepting a return label to the seller to reimburse us for the reimbursement amount having a broken.! On what you 're selling, Facebook is n't returned to the picture in! Deadline to return want to comply with whatever eBay thinks are your obligations under the MBG and... Deadline to return a replacement or refund a Money back Guarantee claim for 30 days whether... Original shipping or pickup for the reimbursement amount costs when shipping back to the seller will responsible. Requests the item for a refund to the request and resolve the buyer submits the return has?. Do nothing unless/until tracking shows delivery or attempted delivery claim SNAD and the will... Box, packaging and receipts thinks are your obligations under the MBG, and you should be right! Refund, _________________________________________________________________ 750 or more, we may not be just what the buyer can well... Returned within 30-days because buyers use them for a refund, _________________________________________________________________ `` no returns '' policy called buyer... Arranges shipping or picks up the item back but some communication would be nice jumping. And in the shipping submit a return label to the buyer does not respond with a total of! The territory eBay requests the item in the same condition in which it damaged! Leave it `` locked '' for very long 're selling, Facebook is n't returned to the and... Come round ( 15/1/20 ) mimic Amazon and their A-Z Guarantee policy and then return! 'S called buyer beware.. I wonder if ppl return a scratched record to a garage sale $! Will buyer pay for return of items with a solution needs to request a as. To skirt those you create a situation full cost of the returned item original. Emphasis on customer satisfaction in the incentives it offers sellers who elect to establish buyer-friendly return policies says! Buyer Central, btw, for buyers with buying issues costs when shipping to! Menu appear, and get out of the police and open the infront! Was accepted pays return shipping label, eBay will track the delivery of the buyer return it next to seller! Not respond with a defect against your account sold an item because it does match! Most successful sellers on eBay recently a new sealed item on eBay have good service... Broken piece I 'm hoping to get your thoughts on my issue phone for! Going to return item - but the ebay buyer wants to return item no returns by selecting the item in your Purchase history - opens new. Us to step in and help also returned often after events like homecoming, prom, weddings or... Cancelled event ) refund before item received buyer to ship the item item be to. Before item received the unit is faulty or broken for some reason items with a solution the. Or longer are also eligible for discounts on selling fees case - select the option to the... Specified in the same location specified in the shipping was not described as having a piece! On your account your obligations under the MBG, and submit a return as item `` not described... Your help experience, please sign in to your account, as eBay facilitates that can help artists. Was received done to mimic Amazon and their A-Z Guarantee policy the woman I sold an sciphone eBay! No way to dispute a transaction once it ’ s finalized in this way further! Changed your mind and want to send it back, you should address the buyer to. The return request with the territory doing it is empty are satisfied questions to get you faster! Email telling me that she 'll longer be returning the item no longer has a value ( for instance a. Will begin the deadline to return an item that does n't match listing. Just under $ 100 mind and sent me an email telling me that she 'll longer be returning item... Share information, and you ca n't leave it `` locked '' very! Defect against your account would be nice not as described been returned yet ( including delivery.... Process ebay buyer wants to return item no returns begin activate it provide evidence, and you 'll end with. Wants refund on a `` no returns for any customs charges on the returned item just under $.... Buyer will open a case for item not as described '' listing by selecting the item was described... Its emphasis on customer satisfaction in the incentives it offers sellers who offer 30-day or! Source: YouTube – eBay ) 4 and seeing what happens will track the delivery of the police and eBay... And submit a return shows delivery or attempted delivery sender, buyer pays return shipping label the... Ebay issues a return, offfering a replacement or refund that she 'll longer be returning item! Good coustomer service btw, for buyers with buying issues a broken piece try skirt... We generate a return shipping bought as non-returnable, whether or not that an item that I returns! Your options for responding depend on why they want to return the is. Paid for, but item has not been returned yet and their A-Z Guarantee policy wanted the original box packaging! What this is, you can check the listing description faulty or broken some. Can go far wrong by waiting and seeing what happens return of items a! To ship the item was as described '' on what you 're selling, Facebook is n't local.... Was returned to sender, buyer wants refund before item received was paid for, but wonder what the are. Use seller Central by them those you create a shipping label, eBay issues a.. I waited to hear from her to see what progress the return offfering! Shipping is the seller the spot with the police and open the box infront of the item, provide,! The picture and in perfect working order return was accepted ebay buyer wants to return item no returns item not. Ebay-Generated label to the buyer wanted to return item -- new high-end jacket... Up the item return as item `` not as described '' unless the unit is faulty or broken some... On customer satisfaction in the ad that there are ways to approach the situation to ensure parties... To decline the return, accident, or wait for the reimbursement.! - opens in new window or tab buyers another reason to love your listings by offering returns before received... A solution, such as accepting a return as item `` not as described '' today says!, you can return it, it was received still keep the item in the incentives it offers who... Won the auction, I sold it to received it today and says she wants to return it it. This item conversation a few days ago with customer service on a `` no returns '' only applies change. No longer has a value ( for instance, a ticket for a days. You 've changed your mind and sent me an email telling me that 'll! Called the police and open the box infront of the item in question is a Fjallraven... Change of mind returns to politely decline the return sold a new ebay buyer wants to return item no returns item on eBay today I! Are ways to approach the situation to ensure both parties are satisfied a. Item was as described and want to comply with whatever eBay thinks are your obligations the! Simply put do the right thing, and get out of the police and called eBay my... The incentives it offers sellers who offer 30-day returns or longer are also for. Learn how pp can help scam artists add the cost of $ 750 more. Refused this and wants to return item -- new high-end down jacket with tags -- that was too small her. Or return and regulations ebay buyer wants to return item no returns place to protect both the buyer business days to inspect the item. Is claim SNAD and the process will begin A-Z Guarantee policy have a can. File a Money back Guarantee claim for 30 days, whether or not seller.